Is It Value It for Companies in 2024

RingCentral is a cloud-based communication platform providing a set of enterprise options. As a cloud cellphone system, it lets companies ditch conventional landlines in favor of a extra versatile and scalable answer. However how a lot does all of it price? And is it value it?

On this information, we’ll discover RingCentral’s pricing construction and assist you determine if it’s the suitable match for your corporation communication wants. We’ll additionally talk about situations the place different options is likely to be a greater match.

RingCentral Plans and Pricing

RingCentral affords VoIP providers, digital conferences, name facilities, and AI options. It’s a typical alternative for organizations in search of a enterprise cellphone system, notably mid-sized companies and enterprises.

RingCentral’s cellphone system providing, RingEX, has three core plans: Core, Superior, and Extremely. Earlier these plans have been a part of RingCentral’s MVP choices, however are actually rebranded underneath RingEX.

Right here’s a fast comparability chart of RingEX’s most important plans.

Observe: These are beginning costs, and the precise price could differ relying on the variety of customers and particular options you select. RingCentral additionally affords a reduction for annual billing, so it can save you cash by paying for a 12 months upfront.

All three plans add or improve options from the prior tier.

Whereas this construction allows organizations to buy a plan that greatest meets their dimension and enterprise wants, there are some options solely obtainable as add-ons for an additional cost, whatever the plan.

Let’s have a look at every plan intimately:

Core plan

RingCentral’s Core plan begins at $30/consumer/month if paid month-to-month or $20/consumer/month when paid yearly. That is their most traditional providing, together with fundamental name options, restricted group messaging, and file-sharing capabilities, in addition to:

• Limitless home cellphone calls within the US and Canada
• 100 toll-free minutes
• Name queues with fundamental guidelines and routing
• Voicemail to electronic mail
• AI-powered noise cancellation
• 24/7 cellphone assist {and professional} implementation
• Integrations with Google and Microsoft apps
• Entry to APIs

RingCentral’s first pricing tier covers the fundamentals for a small enterprise simply getting began. Nevertheless, it’s fairly restricted relating to functionalities that permit companies to be versatile in at this time’s work atmosphere, together with scorching desking, customized roles and permissions, and superior analytics.

Superior plan

Shifting past the Core plan, RingCentral’s Superior plan provides options and upgrades similar to enhancements to its group messaging and file-sharing capabilities. This comes at the next price, with a price ticket of $35/consumer/month if paid month-to-month or $25/consumer/month when paid yearly.

RingCentral’s Superior plan consists of all the things within the Core plan, plus:

• Superior name dealing with options, together with computerized name recording and superior name monitoring
• 1,000 toll-free minutes
• Enhanced administration and analytics options
• Integrations with standard apps and CRM platforms similar to Salesforce and Zendesk
• Video conferences for as much as 100 contributors

RingCentral’s center tier is the most well-liked plan in keeping with their web site. This plan is constructed for established firms which might be in search of an answer to develop and scale their enterprise, because it consists of extra options centered on system administration and admin.

There are a couple of notable downsides to the Superior plan, together with the dearth of device-specific analytics and restricted storage for recordsdata, messages, and recordings.

Extremely plan

RingCentral’s third tier has probably the most options however can be the costliest. The Extremely plan is offered at $45/consumer/month if paid month-to-month or $35/consumer/month when paid yearly. 

This tier consists of all the things from the Superior plan, plus:

• Limitless web fax
• Limitless storage for recordsdata, messages, and recordings
• Limitless HD video, whiteboards, and messaging
• 10,000 toll-free minutes
• As much as 200 video-meeting contributors
• Enhanced enterprise analytics
• Gadget analytics and alerts
• Customizable enterprise insights

RingCentral’s highest tier consists of all of the superior options you would wish to implement and handle a communication system for a big enterprise. The largest benefit for companies utilizing the Extremely plan is the flexibility to centralize communications, together with cellphone calls, video, chat, SMS, and fax, into one app.

Choices and add-ons

Given the worth of the Extremely plan, you would possibly assume that it consists of all the things RingCentral has to supply, however that’s not truly the case. RingCentral has choices which might be obtainable as add-on options to any plan, albeit at the next worth.

These add-ons embody:

• RingCentral Webinar for internet hosting on-line shows and seminars, beginning at $40/host/month
• Extra vainness cellphone numbers for a one-time payment of $30/quantity
• Extra worldwide numbers, beginning at $5.99/consumer/month
• RingCentral Rooms licenses, obtainable at $49/room/month or for an annual price of $468
• Push-to-talk license for $5/consumer/month
• Excessive-volume SMS for organizations sending a lot of messages, beginning at $0.01 per message despatched or obtained

Whereas it’s handy so as to add these options to any plan, it might probably shortly push you over price range. With add-ons, it’s essential to be sure to have a course of for license and seat administration so that you’re not overpaying for customers who don’t want these options.

Notable exclusions per plan

Whereas every RingCentral plan affords a decent variety of options, there are nonetheless some key capabilities they lack. Organizations in search of these particular options could must both spend additional for the next tier or look elsewhere.

For the Core plan, there’s no entry to superior enterprise analytics. This is a vital characteristic for enterprise communications platforms, and its exclusion is value noting.

Moreover, this plan solely affords restricted group messaging and file sharing, so collaboration could also be difficult. Computerized name recording can be solely obtainable as an on-demand characteristic.

Whereas the Superior plan has extra options than the Core plan, it nonetheless solely affords restricted storage for group messaging and file sharing. And whereas there are enterprise analytics capabilities, they’re not as complete as these within the Extremely plan, making it arduous to totally handle your corporation communications system at this center tier.

RingCentral Contact Middle Plans and Pricing

RingCentral Contact Middle (RingCX) is an omnichannel contact middle that permits clients to attach with a enterprise throughout voice and over a number of digital touchpoints.

It affords options similar to workforce engagement administration, which incorporates high quality administration, dialog analytics, and workforce administration. It can be used for outbound gross sales, collections, and proactive assist.

The plans begin at $65, however no clear pricing construction is offered on RingCentral’s web site. It’s essential contact their gross sales group for a customized quote.

RingCentral’s Pricing In contrast To Opponents

Now that we perceive what RingCentral’s plans present, it’s time to discover some RingCentral alternate options and glean how a lot worth RingCentral supplies in comparison with its rivals.

We’ll check out Nextiva’s enterprise plans — RingCentral’s high competitor — and see how they evaluate.

Observe that what’s proven under is the month-to-month worth — it can save you much more on annual plans.

“I not too long ago modified from RingCentral to Nextiva for a number of causes, one among which was to make issues SIMPLER. To date utilizing Nextiva, it has been outstanding. It’s all the things, and greater than I beforehand imagined. If one is wanting right into a VoIP Supplier, I extremely recommend you’re taking a deep have a look at Nextiva.”

~ Miranda S, Nextiva buyer since 2022, G2 Critiques

Important plan

Nextiva’s Important plan affords enterprise communications requirements for $25.95/consumer/month if paid month-to-month or $18.95/consumer/month when paid yearly. This consists of a big selection of essential options for VoIP calling and omnichannel communications:

• Limitless calling and fax inside the US and Canada
• Voicemail-to-email providers
• 1,000 toll-free minutes per thirty days
• Free quantity porting
• Auto attendant for fundamental name routing
• Integrations with Outlook and Google Contacts
• 24/7 buyer assist for any troubleshooting or questions

Skilled plan

One tier up from the Important plan is the Skilled plan, which is good for rising firms with bigger enterprise communications wants. This plan is offered at $30.95/consumer/month if paid month-to-month or $22.95/consumer/month when paid yearly.

The Nextiva Skilled plan consists of all the things within the Important plan plus:

• Limitless audio conferencing and enterprise SMS messaging
• 2,500 toll-free minutes per thirty days
• One free professionally recorded greeting
• Staff presence visibility
• Superior integrations, together with Salesforce and different CRM platforms
• A cellular app for iOS and Android gadgets, which incorporates cloud communications options

Enterprise plan

Final however actually not least, Nextiva’s Enterprise plan is aimed toward large companies with large communication necessities. This plan, obtainable at $40.95/consumer/month if paid month-to-month or $32.95/consumer/month when paid yearly, supplies probably the most options, toll-free minutes, and integrations, making it an amazing alternative for bigger organizations. 

The Nextiva Enterprise plan consists of all the things within the Skilled plan plus:

• 10,000 toll-free minutes per thirty days
• Limitless video convention contributors
• Name recording
• Voice analytics to offer deeper perception into agent/rep efficiency and buyer satisfaction
• Superior name flows with extra customization choices to direct calls to the suitable particular person every time
• Extra integrations, together with Zendesk and HubSpot
• Single sign-on to make accessing all the things easy and handy

Frequent options throughout all plans

Whereas every tier provides and improves upon the final, some options are common. Whether or not you solely need the necessities or are in search of enterprise communications, you’ll discover these in each plan:

• Name pop with buyer info, offering key context concerning the caller at a look
• Customizable name routes to direct inbound calls to the suitable place or particular person
• Superior name administration options, together with name forwarding, name transfers, name ready, and name maintain
• Voicemail-to-text service, turning voice messages into simply accessible textual content messages
• Limitless digital faxing
• 24/7 buyer assist by way of chat or cellphone

With Nextiva, there are a number of options you may at all times anticipate. All customers throughout each plan have entry to superb service 24/7, ensuring Nextiva is simple to make use of and stress-free so you may concentrate on your corporation. 

Notable exclusions per plan

Nextiva’s plans are packaged based mostly on widespread enterprise situations and use instances. Some options are saved for larger tiers, so clients in search of particular options would possibly wish to contemplate upgrading.

The Important plan doesn’t embody convention calls, SMS, or CRM integrations (though it does combine with Outlook and Google Contacts). It additionally has fewer toll-free minutes than the upper tiers.

The Skilled plan doesn’t embody name recording or voice analytics, that are reserved for the Enterprise plan. It additionally has fewer toll-free minutes than the Enterprise Plan, though it has greater than the Important plan.

High Options of RingCentral and Nextiva

Now that we perceive what RingCentral and Nextiva supply, we will break their plans down into their high options and see what worth every can carry to companies, groups, and workers working within the workplace or on the go.

“We had RingCentral and adjusted to Nextiva. Nextiva’s service has been top-notch to this point in comparison with RingCentral. It’s made our enterprise a lot simpler, and we stay up for rising our enterprise with them. Earlier than, we have been at all times afraid of our service happening and being caught once more.” 

~ Tom W, TrustPilot evaluate

RingCentral

Crucial options of RingCentral’s communication answer embody:

• Limitless enterprise-grade HD video: RingCentral’s limitless HD conferencing capabilities are a great match for bigger companies that want video conferencing, as they allow high-quality communication and collaboration throughout enterprises and organizations with distant areas.
• Superior name administration: RingCentral affords name administration options similar to name routing, name monitoring, name whisper, and name barge as a part of RingCentral Contact Middle, offering organizations with subtle instruments for dealing with customer support and inside communications.
• Integration capabilities: RingCentral’s UCaaS platform can combine with a big selection of purposes, together with Salesforce, Zendesk, and a number of other different apps and platforms. This permits companies to attach their VoIP cellphone techniques with their CRM and different enterprise instruments.
• Analytics and insights: RingCentral supplies complete analytics and reporting instruments, which companies can use to achieve insights into their communications, handle coaching and compliance, and make data-driven selections.
• Customizability and API entry: Companies in want of a tailor-made answer can entry RingCentral’s developer platform and APIs to create customized integrations and workflows.

Nextiva

Nextiva’s high options are fairly spectacular, with an array of instruments to enhance enterprise communications and the client expertise. These embody:

• Voice analytics: Nextiva’s Enterprise plan consists of voice analytics, offering companies with deeper insights into their name knowledge. This helps create new methods to optimize buyer interactions in addition to enhance inside communications.
• Limitless contributors in video conferences: The power to permit limitless contributors is significant for firms that conduct large-scale conferences, webinars, or coaching periods.
• Name recording: Nextiva affords name recording — an essential instrument for organizations of all sizes. Recordings can be utilized for high quality assurance, compliance, coaching, and dispute decision, making them important for contact facilities, gross sales groups, and extra.
• CRM integrations: Nextiva’s integrations with main CRM techniques, similar to Salesforce, let workers simply create name logs and entry buyer info. That is important for organizations that depend on CRM knowledge for his or her gross sales, advertising and marketing, and customer support.
• Limitless SMS and convention calling: For companies with giant workforces, limitless SMS and convention calling can be sure that communications stay uninterrupted, irrespective of what number of conferences or textual content messages they require.

Nextiva vs. RingCentral Comparability Desk

Key findings:

• Value: Nextiva affords a slight edge on worth, with their Important plan beginning at $18.95 per consumer per thirty days in comparison with RingCentral’s Core at $20 per consumer per thirty days.
• Video conferencing: Nextiva permits for extra contributors in video conferences throughout all plans (250 vs 100 for RingCentral on most plans).
• Name recording: Nextiva consists of name recording in all tiers, whereas RingCentral requires an extra payment for this characteristic on most plans.
• Toll-free minutes: Nextiva affords a considerably larger variety of free toll minutes of their fundamental plans (1500 vs 100 for RingCentral).

Which Supplier Is Proper for Your Enterprise?

Now that it’s clear what RingCentral and Nextiva have to supply, we will weigh the professionals and cons for every to see what they bring about to companies.

RingCentral

RingCentral supplies a wide selection of options for companies in search of:

• Superior options and integrations: RingCentral has an in depth listing of integrations, together with over 300 apps, which will be helpful for companies that want a wider vary of integrations with different software program and providers.
• Worldwide presence: RingCentral has a broad scope of worldwide calling and workplace areas, which bigger enterprises with a world footprint would possibly discover preferable.
• Excessive-volume communications: RingCentral’s plans supply a excessive variety of toll-free minutes and call-handling options, that are helpful for companies with excessive name volumes.
• Complete analytics: RingCentral’s superior analytics capabilities can present invaluable insights into communications efficiency and buyer interactions.

Nextiva

Nextiva is a superb alternative for organizations that need:

• Value-effectiveness: Nextiva’s aggressive pricing (notably for the entry-level Important plan) supplies a budget-friendly possibility for companies keeping track of their backside line.
• Simplicity and user-friendly service: Nextiva’s Important plan affords an easy characteristic set, together with limitless calling, faxing, and voicemail to electronic mail, which is nice for companies in search of ease of use.
• Scalability: Nextiva affords a scalable cloud communications platform, so companies can transfer to new plans with extra superior options (similar to CRM integrations and voice analytics) as they develop.
• Reliability and buyer assist: With 24/7 buyer assist and a popularity for top reliability and high quality of service, Nextiva clients can relaxation assured that they don’t have to fret about downtime and may attain customer support at any time when they want it.
• Built-in communications: Nextiva’s Enterprise plan affords in depth CRM integrations, making it an amazing alternative for sales-driven organizations that depend on CRM options and must tie their communications instruments to their buyer knowledge.

Closing Verdict on RingCentral Pricing

RingCentral affords a feature-rich cloud communication platform with varied plans to go well with completely different enterprise wants. Right here’s a breakdown of the important thing factors:

Execs:

• Wide selection of options, together with video conferencing, name administration, integrations with many CRMs, and analytics.
• Scalable plans for companies of all sizes.
• Robust worldwide presence for international enterprises.
• Excessive quantity communication capabilities.

Cons:

• Could be costly in comparison with rivals like Nextiva, particularly with add-on options.
• Some core options like name recording require additional charges on decrease tiers.
• Restricted cupboard space for messaging and recordsdata on some plans.

RingCentral vs. Nextiva: Nextiva Edges Out on Value

Whereas each RingCentral and Nextiva supply aggressive providers…

Nextiva is the only option for each rising small companies and bigger organizations which might be in search of a cheap answer to scale.

And with Nextiva’s current growth within the contact middle software program house, you’re positive to have all the things your organization wants to remain related, serve clients, and scale quicker. 

Nextiva’s Important plan supplies all the mandatory instruments and options companies want for wonderful communication and collaboration, with an intuitive consumer interface.

Be taught extra about Nextiva’s enterprise communications platform and what it brings to your corporation.