OpenPhone Pricing: Can It Beat Nextiva?

When contemplating digital cellphone techniques, many SMBs discover themselves evaluating Nextiva and OpenPhone. At first look, the OpenPhone pricing plans appear decrease, but it surely’s vital to contemplate what options you’re getting at every value level. 

So, does OpenPhone have all of the options your small business wants at a value level you’re pleased with? Let’s take a more in-depth look. 

OpenPhone Plans & Pricing

OpenPhone is a cloud-based communications platform that provides voice and messaging capabilities for companies of all sizes. It’s a dependable service with fundamental functionalities which may be excellent for a small or medium-sized enterprise (SMB).

Let’s dive into their pricing plans.

Starter plan: $15/month per consumer (billed yearly)

The Starter plan is good for small companies which have comparatively easy communication wants and don’t conduct important enterprise communications exterior the U.S. or Canada. 

Options of the Starter plan embody: 

• One new native or toll-free cellphone quantity per consumer
• Port cellphone numbers from different carriers
• Voicemail-to-text transcripts 
• Limitless calling and messaging to U.S. and Canadian numbers (topic to extra charges)
• Worldwide calling and messaging
• Shared cellphone numbers with a restrict of 10 customers
• Snippets and AI message responses
• Handbook name recording, auto-replies, and scheduled messages
• Integration with e mail, Slack, Zapier, Google Contacts, and webhooks (beta)
• Commonplace help

Marketing strategy: $23/month per consumer (billed yearly)

This plan can profit SMBs that plan to develop or those who want barely extra superior and collaboration-focused options. 

The Marketing strategy contains all the pieces within the Starter plan, plus the next: 

• Limitless shared cellphone numbers
• Computerized name recording
• Cellphone menus
• AI name summaries and transcripts
• Group calling, name transfers, and customized ring orders
• Integration with HubSpot, Salesforce, and Gong
• Analytics and reporting
• Commonplace help

Enterprise plan: Customized pricing — contact gross sales for extra data

The Enterprise plan can profit scaling SMBs or massive companies that will want extra help or customization choices. Nevertheless, it doesn’t provide many extra advantages than the Marketing strategy.

The Enterprise plan contains all the pieces within the Marketing strategy, plus the next: 

• Customized contract and pricing
• Devoted Account Supervisor
• Audit log
• Precedence help — pushes your help wants forward of accounts with customary help 

Add-ons (throughout all plans)

OpenPhone prospects can select from any of the next add-ons to incorporate within the month-to-month plan of their selection:

• Extra cellphone numbers: $5 per quantity, monthly
• Worldwide calls and messages: Billed per minute or message (charges fluctuate by nation)
• Automated messages by way of Zapier: $0.01 per outgoing textual content message 

Nextiva Plans & Pricing

Nextiva’s pricing mannequin affords extra versatile plans, which fluctuate barely relying on the variety of customers. This makes Nextiva a robust selection for companies that need to scale, as its pricing stays reasonably priced alongside development. 

For the perfect fee, we suggest selecting an annual billing possibility, which is mirrored beneath. Keep in mind, you may change your service anytime, so if you happen to discover that your present plan now not fits your rising wants, attain out to your Shopper Success Supervisor.

Nextiva additionally affords contact middle options for companies with rising help or gross sales groups.

Important plan: $18.95/month per consumer (billed yearly)

Nextiva’s Important plan is good for consultants, startups, or small companies with mature communication wants. 

Key options of the Important plan embody: 

• Limitless voice and video calling inside the U.S. and Canada
• Simple setup for VoIP desk telephones and entry to cellular apps for these working remotely
• Free quantity porting to switch your present cellphone quantity to Nextiva
• Toll-free numbers and 1,000 toll-free minutes monthly
• Auto attendant for fundamental name routing
• Superior name administration, which controls how incoming calls are dealt with
• Voicemail-to-email notification
• Integration with Outlook and Google Contacts
• Limitless web fax
• 24/7 buyer help for any troubleshooting or questions

Skilled plan: $22.95/month per consumer (billed yearly)

The Skilled plan is well-suited to rising companies with elevated communication and collaboration wants. Businesses, scaling e-commerce shops, and companies with massive buyer help groups can profit from this plan. 

The Skilled plan contains all options within the Important plan, plus the next: 

• Limitless convention requires as much as 40 individuals
• Limitless video conferencing for as much as 250 individuals
• Auto attendant (multi-level)
• Cellular and desktop SMS/MMS for inbound and outbound textual content messages
• Workforce collaboration chat messaging
• Display screen sharing
• Free voicemail to textual content message or e mail
• Integration with Salesforce and HubSpot
• Skilled help with onboarding and setup 

Enterprise plan: $32.95/month per consumer (billed yearly)

The Enterprise plan is a robust digital cellphone system and communication answer for giant and enterprise companies with high-volume calls and messages, together with massive contact facilities, monetary establishments, academic organizations, and healthcare suppliers. 

The Enterprise plan contains the entire options within the Skilled plan, plus the next:

• Limitless voice and video conferencing, limitless video convention recording, and limitless individuals 
• Name recording performance, together with computerized name recording
• 10,000 toll-free minutes monthly
• Voicemail transcription
• Voice analytics to offer deeper perception into agent/rep efficiency
• Superior name flows with extra customization choices
• Extra integrations, together with Zendesk and HubSpot
• Single sign-on to make accessing all the pieces easy and handy
• Precedence help out of your devoted account supervisor

Widespread options throughout all of Nextiva’s plans

Whereas every tier provides and improves upon the final, some options are common. Whether or not you solely need the necessities or are on the lookout for enterprise communications, you’ll discover these in each plan:

• Name pop with buyer data, offering key context in regards to the caller at a look
• Customizable name routes to direct inbound calls to the fitting place or individual
• Superior name administration options, together with name forwarding, name transfers, name ready, and name maintain
• Voicemail-to-text service, turning voice messages into simply accessible textual content messages
• Limitless digital faxing
• 24/7 buyer help by way of chat or cellphone

Which Nextiva plan is finest?

Our hottest plan is Nextiva Enterprise, which affords essentially the most options and performance for small and mid-size firms. Along with in depth enterprise communication options, it offers superior integrations with apps like Microsoft Groups, HubSpot, and Zendesk.

You probably have a smaller price range, try the Nextiva Important plan for the core enterprise communication options like limitless calling nationwide, auto attendants, on-line fax, and extra. You additionally get a cellular and desktop app at no further value for the liberty to work from anyplace.

And suppose you need to join your on-premises PBX to Nextiva. In that case, we provide versatile SIP trunking as little as $14.95 monthly.

Prime Options of OpenPhone & Nextiva

When contemplating two VoIP service suppliers, it may be useful to check every platform’s key options. 

OpenPhone

OpenPhone’s key options embody the next: 

1. Native or toll-free numbers: OpenPhone permits every consumer to have a brand new native or toll-free cellphone quantity, which might be very enticing for small companies or startups trying to set up a presence.
2. Voicemail transcripts: For busy professionals who could not all the time have the time to take heed to voicemails, transcripts could be a fast method to keep on prime of messages.
3. Shared cellphone numbers: Small groups can handle the identical cellphone quantity, which is beneficial for collaborative customer support.
4. AI message responses: For companies that need to guarantee fast preliminary replies to buyer inquiries, AI responses can present fast engagement.
5. Price-effective plan: With a decrease entry value for the Starter plan (three {dollars} monthly lower than Nextiva), OpenPhone might be extra accessible for startups and small companies.

Nextiva

Nextiva’s key options embody the next: 

1. Limitless video conferencing: With greater plans providing limitless individuals, Nextiva is appropriate for bigger companies that require in depth video conferencing capabilities.
2. Superior name administration: Options within the Enterprise plan, corresponding to name recording and voice analytics, are key for companies that want to watch and enhance their customer support.
3. CRM integrations: Nextiva affords integrations with main CRM software program, corresponding to Salesforce, on two of its plans, which is important for companies that depend on CRM for gross sales and customer support.
4. Workforce messaging and SMS: These options help a cellular and versatile workforce, enabling workers to speak successfully from any location.
5. Scalability: Nextiva plans are designed to scale with enterprise development, making it a sensible choice for quickly rising firms.

Expanded Comparability Desk

Which Supplier Is Proper for Your Enterprise?

Selecting between Nextiva and OpenPhone will rely in your present and future estimated communication wants, plans for development, price range, and required options. 

OpenPhone

Startups and small companies that want fundamental VoIP options, calling, messaging, and shared numbers could also be finest suited to OpenPhone. 

Companies which are primarily centered on cellphone calls and SMS messages can profit from OpenPhone, particularly in the event that they’re open to utilizing an alternate video calling and conferencing answer. 

The platform’s greatest strengths embody:

• Reasonably priced pricing: OpenPhone’s pricing is barely decrease than Nextiva’s, which might be cost-effective for small companies with restrictive budgets. 
• Simple-to-use design: The platform’s comparatively easy options make it extremely simple to undertake and use. 
• Nice collaboration options: There are many nice workspace collaboration options, corresponding to in-thread workforce messaging, shared cellphone numbers, shared contact lists, and group messaging.
• AI options: OpenPhone has some distinctive AI options, together with AI auto-replies. 

Nextiva

Nextiva is a extra well-rounded communications platform, providing SMBs and huge companies fundamental functionalities, superior instruments, and in depth help. All plans help Google Contacts and Outlook integration, and the higher-tier plans embody integration with Salesforce, HubSpot, Microsoft Groups, and extra. 

It’s additionally value noting that whereas OpenPhone beats Nextiva on pricing alone, it solely does so barely (it’s $3.95 much less for the most cost effective plan, however $0.05 greater for the mid-level plan, and unknown for the Enterprise plan since you need to name for pricing). It’s all the time vital to contemplate the worth of what you’re getting at every value level. 

Nextiva’s most vital strengths embody:

• Strong enterprise cellphone options: Nextiva’s digital cellphone options are terribly strong, together with choices corresponding to auto-attendants, name routing, name logging, and name recording. 
• Video and voice conferencing: Nextiva affords each voice and video conferencing, with options corresponding to assembly scheduling, video name recording, and video calls as much as 45 minutes lengthy. 
• 24/7 help: Nextiva’s devoted buyer help workforce is obtainable 24/7/365 on all plans. 
• Skilled setup: Nextiva’s Skilled and Enterprise plans include the choice for skilled setup, making certain that you just and your workforce know get essentially the most out of your new communication platform. 

The Remaining Verdict on Nextiva

Nextiva is persistently the popular selection for rising companies for the next causes: 

• Clear pricing: There are not any hidden charges, our pricing is affordable, and our plans are clear. 
• Scalability: Nextiva’s expansive communications options scale alongside your small business. 
• Skilled-grade communication: With VoIP workplace cellphone compatibility and discounted pricing accessible, Nextiva is prepared for the office. 
• Cellular-ready: Nextiva’s distant and mobile-ready options are important for hybrid and distant workforces. 
• 24/7 buyer help: You may all the time get help when wanted as a result of your small business cellphone system isn’t one thing you need to gamble on. 
• Reliability: Nextiva boasts excessive reliability and uptime, that are crucial for companies with always-on communication wants.

OpenPhone FAQs